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  3. Delayed Care is Inaccessible Care

Delayed Care is Inaccessible Care

Fix the Oregon Provider Shortage!

🛑 The Problem: Insured, But Stranded

During MACG's 2025 alliance-wide listening season, we heard story after story from community members who couldn't find a doctor or faced months-long wait times for appointments. In response, leaders with lived experience formed the Healthcare Access Team to uncover the root causes of this crisis and find real, actionable solutions.
Our research revealed that Oregon's doctor shortage isn't just about training new physicians—it’s about how we treat the ones we have. Providers are drowning in administrative red tape, spending 20% of their time on paperwork. This excessive burden invades their home lives in a phenomenon doctors call "pajama time"—hours spent at night filling out forms instead of being with family. This burnout is forcing trained professionals to cut their hours or leave the field entirely.

Even though 97% of Oregonians are insured, they are having trouble accessing primary care.

Meet David: David's family had been going to the same primary care clinic for generations, when they closed last year, it took weeks of phone calls to find individual appointments scattered across the tri-county area for every member of his family. 

 

📊 The Data Behind the Bureaucracy

  • The single greatest driver of "pajama time" is the commercial insurance requirement for prior authorization—forcing doctors to beg for approval before providing routine, essential medical care.
    • 16 Hours a Week: The average time a physician spends every single week completing 43 prior authorizations, fighting appeals, and chasing insurance companies.
    • Anemic Reforms Have Failed: Oregon has tried to tweak this broken system before, but the results have been toothless.
    • 90% of Claims Approved: Over 80% of all prior authorizations in Oregon are approved—and for primary care, that number climbs past 90%. This is an enormous administrative waste of time and money for both clinics and insurers.
  • The Big Question: What if your doctor could spend those 13 hours treating patients instead of filling out forms?

 

⚠️ The Dangerous Cost of Delay

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  • This isn't just a paperwork problem; it is a patient safety crisis. Insurance staff who lack clinical expertise are routinely overriding the professional judgments of trained physicians. The American Medical Association (AMA) reports that:
    • 93% of physicians state that prior authorizations cause dangerous delays in patient care.
    • 82% of doctors have seen patients entirely abandon their recommended medical treatment due to insurance barriers.
    • 1 in 4 physicians report that prior authorization delays have led to a serious adverse event, disease progression, or death for a patient in their care.

     

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  • đź’ˇ The Solution: Common Sense Reform

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  • After a year of intensive research and discussions with legislators, medical associations, and practitioners, MACG is proposing a bold, common-sense solution: Eliminate prior authorization requirements for essential primary care. By removing this administrative bottleneck, we can instantly maximize the capacity of our existing workforce—allowing doctors to step away from their computers and see more patients immediately, without adding a single dollar to the state budget.

     

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  • 🗺️ There is Precedent: The Massachusetts Model

    We know this works because it is already happening. On June 5, 2026, the state of Massachusetts successfully implemented historic regulations eliminating prior authorizations for a comprehensive list of routine primary care and chronic disease services.
    While Massachusetts achieved this through executive action, Oregon's path requires legislative action. To make this a reality here, the Oregon Legislature must pass changes to the state insurance code during the 2027 session, empowering the Oregon Insurance Commissioner to permanently lift these burdens from our doctors.
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  • 🛠️ Next Steps: Join the 2027 Legislative Campaign!

    Our alliance is part of a statewide coalition that has launched a campaign to bring this exact bill to the Oregon Legislature during the 2027 session. We need people power to defeat insurance company lobbyists.
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  • 👉 Take Action with MACG: Join our Healthcare Access Team, attend our next planning session, or share your own healthcare story.

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  • âť“ Frequently Asked Questions

    • What exactly counts as "Primary Care"?
      Primary care includes family practice, internal medicine, pediatrics, gerontology, and OBGYN providers. These are the clinicians who manage your long-term wellness, handle routine illnesses, and coordinate your care with specialists.
    • How much would this change actually help doctors see more patients?
      The average face-to-face primary care visit in the U.S. lasts about 18 minutes, meaning a doctor can see around 25 patients in a normal 7.5-hour clinical day. By eliminating the 16 hours a week spent on insurance paperwork, we give doctors the time back to treat dozens of additional patients every week.


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